Process of Quality Circle
The process of Quality Circle is as follows:
1. Quality Circle Formation: This includes forming a small group usually consisting of 6-10 members that can collectively work to improve the quality of their knowledge and skills.
2. Training: Under this step, training is provided to the team members so that they can better understand their objectives, roles, and responsibilities and work for improvement. In addition, they are trained in various methodologies like teamwork, communication skills problem-solving techniques, etc.
3. Project Selection: It includes the identification of areas that need improvement in the organisation. For this purpose, members conduct several brainstorming sessions and write down the ideas that can be selected based on their experiences and surveillance.
4. Problem Identification: In this step, team members determine the nature and extent of quality-related problems. Data is collected and examined to identify the underlying causes of the problems. The organization uses several tools like problem-solving tools and techniques to identify causes of the problems.
5. Formulation of Solutions: The group considers and generates potential solutions for the problems by analyzing each solution based on practicality, efficacy, and future impact. After this, the best solution among the various alternatives is selected.
6. Selection and Implementation: After determining which solution is the most effective, the team develops an implementation strategy that includes defining steps, roles, and responsibilities. This plan is executed after monitoring the progress, communicating the plan to various stakeholders, and making required adjustments.
7. Review and Evaluation: This includes identifying the deviations by comparing the actual results with the desired targets. The implementation of solution outcomes is reviewed, and required changes are made, if any.
8. Documentation: In this step the entire process (problem statement, analysis, solutions, and implementation) is recorded and the lessons learned from the other departments in the organisation are shared.
9. Reward and Recognition: Recognition plays an important role in acknowledging the efforts of the team members. Additionally, team members are motivated and encouraged for continuous improvement.
10. Standardisation: Successful solutions are incorporated into existing processes with the aim of continuous improvement of quality.
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