Which Score is Considered a Good NPS Score?
A good Net Promoter Score (NPS) depends on the industry and the company’s specific goals. However, in general, an NPS score of 70 or above is considered to be excellent, a score of 50 to 69 is considered to be good, a score of 30 to 49 is considered to be neutral, and a score of 0 to 29 is considered to be poor.
- NPS > 0: Generally considered a good score, with more promoters than detractors.
- NPS > 50: Indicates a high level of customer loyalty and satisfaction.
- NPS < 0: Suggests that there are more detractors than promoters, indicating potential areas for improvement.
What is a Good Net Promoter Score (NPS)?
Net Promoter Score (NPS) score in product management is a crucial element that functions as a growth indicator. When creating new products, this metric which measures customer loyalty is taken into consideration. In, this article we will discuss whether Net Promoter Score (NPS) is a good NPS Score or a bad NPS Score. Further, we will check what are the things we can measure from Net Promoter Score (NPS).
A NPS score above 0 is considered good, but above 20 is excellent and above 50 is remarkable, according to Bain & Company, the company that developed the NPS metric. The top percentile is anywhere above 80.
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