Companies having a Good NPS Score
Here are a few examples of the companies that having a good NPS scores:
- Apple: 87
- Amazon: 77
- Netflix: 69
- Tesla: 76
- Google: 68
These companies have consistently high NPS scores because they focus on providing excellent customer service, developing innovative products and services, and building strong relationships with their customers.
What is a Good Net Promoter Score (NPS)?
Net Promoter Score (NPS) score in product management is a crucial element that functions as a growth indicator. When creating new products, this metric which measures customer loyalty is taken into consideration. In, this article we will discuss whether Net Promoter Score (NPS) is a good NPS Score or a bad NPS Score. Further, we will check what are the things we can measure from Net Promoter Score (NPS).
A NPS score above 0 is considered good, but above 20 is excellent and above 50 is remarkable, according to Bain & Company, the company that developed the NPS metric. The top percentile is anywhere above 80.
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