10 Best AI Chatbots for Customer Service
Listed below are some of the best AI chatbots for customer service that can be an ideal solution to deliver personalized and instant support:
Zendesk
With Zendesk, your search for choosing the top AI chatbot to enhance customer service is over. It features the best live chat solutions that include live visitor monitoring, behavioural triggers, conversation ratings, file sending, etc.
Features:
- The platform offers email and live chat services for customer service
- Integrations with 100+ third-party apps
- It offers multi-brand support with linked accounts
Pros |
Cons |
---|---|
Complete your CX with AI |
Users may encounter challenges such as data exporting and uploading |
Maximize the teamâs performance |
Little pricey for mid-sized businesses |
Pricing:
It offers a free trial for all of its paid plans:
- Suite Team- $55 per agent/month
- Suite Growth- $89 per agent/month
- Suite Professional- $115 per agent/month
- Suite Enterprise- Contact the sales team
Zoho Desk
Zoho Desk is an incredible software that can help your business thrive by providing efficient customer support to your customers. It allows you to answer FAQs, schedule appointments, qualify leads, and share valuable information when required.
Features:
- It supports features like visitorsâ behaviour tracking and customer account information and recommends relevant tags for notes
- It does not eliminate human intervention but provides Zia (a virtual assistant) to help agents with replies
- This tool uses a simple drag-and-drop interface for easy access.
Pros |
Cons |
---|---|
Seamless development interface |
It is not ideal for businesses with limited technical expertise |
Presents collected information in intuitive graphs |
It does not offer any free plan |
Pricing
It offers a free trial for its 3 paid plans:
- Standard- Rs. 800 per user/month
- Professional- Rs. 1400 per user/month
- Enterprise- Rs. 2400 per user/month
Tidio
Tidio offers an easy-to-use visual toolset that levels up your customer service. Its AI-powered chatbot engages your customers in real-time and boosts sales by making your business available 24/7.
Features:
- 35+ integrations with third-party platforms
- Its AI-powered chatbot, Lyro, can resolve up to 70% of customer queries
- The platform supports carousel surveys for gathering customer feedback.
Pros |
Cons |
---|---|
Easy to use as it requires no coding experience |
It does not allow you to provide customer service via WhatsApp, Twitter, or Instagram |
Offers a free plan |
Misses out on making quick connections as soon as the new conversation comes in |
Pricing:
It offers a free plan and 3 paid plans:
- Starter- $29 per month
- Growth- $59 per month
- Tidio+- $499 per month
Zoom Virtual Agent
Are you a Zoom Contact Center user? Yes? Then, you can access this product. With a customizable interface and integrations with multiple CRM, Zoom Virtual Agent offers a personalized experience to your customers across chat and different social media channels.
Features:
- The platform is well-suited to high-volume/low-value contact
- It delivers fast, accurate and robust support across diverse digital channels
- It allows users to engage with agents directly through chat across web pages.
Pros |
Cons |
---|---|
Fast, personalized customer experiences |
As the organization evolves, it may require manual upfront and constant effort to execute support changes |
Reduce call volume and handle times for human agents |
Not ideal for FAQ queries |
Pricing:
It offers a free plan and 4 paid plans:
- Pro- Rs. 1100 per user/month
- Business- Rs. 1665.82 per user/month
- Business Plus- Contact the sales team
- Enterprise- Contact the sales team
Intercom
Now, solve the customer issues seamlessly before they become tickets. Deploying Intercom across your website helps you deliver accurate answers immediately, which improves the customer experience and reduces ticket volume.
Features:
- This tool is ideal for creating targeted messages for different customer segments
- It makes it easy to access information on iOS and Android devices
- Its in-app feature provides cross-platform support for Ionic React and Native React.
Pros |
Cons |
---|---|
Provides multi-language support in 43 languages |
Default settings of keyboard shortcuts turned on might close the chat immediately |
Its GPT-4 bot can automate support conversations and repetitive tasks |
Overpriced for startups |
Pricing:
It offers a free trial and 3 paid plans:
- Essential- $39 per seat/month
- Advanced- $99 per seat/month
- Expert- $139 per seat/month
Freshdesk Messaging (Freshchat)
One of the best AI digital platforms designed to enhance customer engagement, Freshchat leverages AI bots along with live chat, messaging, email and voice service. The platform also integrates with Google Calendar, Mailchimp, Email Parser by Zapier, Typeform, LinkedIn, and more to facilitate various business processes.
Features:
- It features live chat, triggered messages and a knowledge base
- Supports visitorsâ behaviour tracking and saving data to the lead card
- Twitter integration that enables a chatbot to scan each tweet mentioning you.
Pros |
Cons |
---|---|
Multi-channel customer engagement |
Canned responses could be more personalized |
Voice inquiries recognition |
Chat export is not directly available |
Pricing:
It offers a free plan and 3 paid plans:
- Growth- Rs. 999 per agent/month
- Pro- Rs. 3599 per agent/month
- Enterprise- Rs. 5699 per agent/month
Einstein by Salesforce
Einstein is the leading AI chatbot developed by Salesforce to deliver personalized chat support. The platform integrates with Open AI to bring generative AI features to Salesforce customers.
Features:
- It allows agents to access customer data and tailor their sales strategy
- This toolâs latest service- Einstein GPT, automatically generates tasks like scheduling meetings and conversational preparation for sales.
- It contacts a prospect who shows interest in the companyâs offerings.
Pros |
Cons |
---|---|
Automate repetitive business processes and reduce the possibility of error |
Getting started with it requires lots of internal resources |
Eliminate the requirement of manual data entry to save time and increase efficiency. |
Potential data quality issues |
Pricing:
This digital customer engagement platform offers only 1 paid plan:
- Digital Engagement- $75 per user/month
Hubspot CRM
Hubspot CRM is an all-in-one tool that not only helps you improve customer support services but also reduces marketing and sales efforts. Numerous organizations use this cohesive platform to streamline their business workflow.
Features:
- It starts generating and emailing new leads and measuring your success
- This tool acts as a comprehensive marketing software for automation, reporting and campaigns
- It features live chat, AI-assisted writing and a drag-and-drop website builder.
Pros |
Cons |
---|---|
Intuitive lead management |
It may get expensive quickly |
Custom dashboards |
Contracts are not flexible |
Pricing:
It offers a free plan and 2 paid plans for individuals & small teams:
- Marketing Hub Starter- $15 per seat/month
- Marketing Hub Professional- $800 per month
IBM Watsonx Assistant
IBM, a leading giant in the tech world, developed this chatbot, Watsonx Assistant, which delivers consistent and intelligent customer care using conversational AI. This platform is designed to help you overcome the friction of traditional support and provide customers with exceptional experiences.
Features:
- This platform is powered by LLMs (large language models), so you can trust the outcome
- Seamless integration to the tools that boost your business
- It delivers self-service support across different channels and touch-points.
Pros |
Cons |
---|---|
Intuitive interface |
Exporting multiple chats is time-consuming |
AI-powered voice agents and chatbots |
Need to rename downloaded files as they are not intuitive interface |
Pricing:
You can get started for free with Watsonx Assistant. There are 2 paid plans:
- Plus- $140 per month
- Enterprise- Contact the sales team
Ultimate
Ultimate is one of the best AI chatbots for customer service. The tool automates your support requests across all digital channels with generative AI technology. Its language detection model delivers a high level of accuracy and is specifically designed to understand short customer responses.
Features:
- It embeds AI power with existing conversations
- This tool can help you automate your business processes by up to 60% by offering chat, email, and messaging services
- No-code conversation design built for support teams.
Pros |
Cons |
---|---|
Effective API integrations |
Steep learning curve |
GDPR and SOC2-compliant |
Expensive for small businesses |
Pricing:
- It offers a free trial. To know the pricing, you need to contact the sales team and scale your support with AI.
10 Best AI Chatbots for Customer Service
With AI chatbots, it has become a lot easier to improve your customer experience and reduce operational costs. Not only this but implementing chatbot support in your businesses can eliminate frustrating labyrinths and long waiting queues.
Leveraging these AI chatbots can answer simple customer queries and free up live agents to focus solely on solving complex matters. Once you make use of automated AI-powered assistants, you will perceive how quickly and efficiently customer questions are responded to. Moreover, your customer care team will be able to handle higher ticket volumes without increasing personnel.
If you are finding ways that can elevate your businessâs customer support, you are reading the right guide. We have curated the list of the 10 best AI chatbots for customer service after testing each of them.
10 Best AI Chatbots for Customer Service
- 10 Best AI Chatbots for Customer Service
- Zendesk
- Zoho Desk
- Tidio
- Zoom Virtual Agent
- Intercom
- Freshdesk Messaging (Freshchat)
- Einstein by Salesforce
- Hubspot CRM
- IBM Watsonx Assistant
- Ultimate
- Which is the Best AI Chatbot for Customer Service?
- Conclusion
- FAQs- Best AI Chatbot for Customer Service in 2024
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