What is the Role of Product Service Manager (PSM)?
To find business prospects, they are typically responsible for managing product roadmaps, gathering and assessing customer evaluations, managing several departments to produce new goods for the market, and doing market research and analysis. A manager must also uphold the companyâs standards and procedures while motivating and leading their team to achieve their objectives. In companies that sell goods or provide services, the Product Service Manager (PSM) is essential because they act as a link between different departments and make sure that clients receive high-quality goods or services on time. The PSM manages the full lifespan of a product or service, from conception to post-sales support, and serves as the main point of contact with departments including product development, marketing, sales, and customer service.
PSMs are primarily responsible for comprehending consumer and market demands and converting these understandings into workable strategies for new or improved products and services. To make sure that goods and services either meet or surpass consumer expectations and industry standards, they work closely with product development teams. PSMs work hand in hand with marketing teams to effective strategies for product and service promotion and positioning within the market.
What do you mean by Product Service Management?
In Project Management, Product Service Management (PSM) is a holistic methodology that unifies the lifecycle management of related services and physical items. To increase the value and usability of products for customers, it includes planning, designing, producing, delivering, and providing support for them. It also includes developing and offering additional services. Where also, PSM attempts to maximize the total customer experience by ensuring that products and services meet or exceed customer expectations and deliver maximum value. This entails matching consumer demands and preferences with product design and development and consistently enhancing goods and services in response to feedback and changes in the market.
Table of Content
- What is product service management?
- Who is a Product Service Manager?
- What is the Role of Product Service Manager (PSM)?
- How Different is Product Service Management from Product Management?
- Important terms of Product Service Management
- Benefits of Product Service Management
- 3 Phases of Product Service Management
- Examples of Product Service Management
- Conclusion: Product Service Management
- FAQs: Product Service Management
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