What is a DID Number?
From the perspective of a customer or client, a direct-dial number looks like any standard telephone number. However, Direct Inward Dialing (DID) numbers are actually virtual phone numbers that directly connect to a specific extension or location within your company, functioning as a shortcut to the desired contact point.
These direct-dial numbers facilitate inbound calls to an organization’s phone system, specifically directing callers to individual users, which is why they are termed “direct.” This dedicated call routing is managed by a VoIP (Voice over Internet Protocol) phone system.
Unlike traditional landlines or Plain Old Telephone Service (POTS) lines, these numbers operate directly through your company’s phone system, allowing for greater flexibility and integration capabilities.
Also Check – What are VoIP, PSTN, and POTS ?
What is Direct Inward Dialing (DID) & How Does It Work?
Direct Inward Dialing (DID) is a telephone service that enables a specific phone number to connect directly to a designated phone within a business, bypassing the need to navigate through a menu or call queue to dial an extension. Such numbers are referred to as “DID” numbers, and if multiple, they are called “DIDs“.
The advantage of a DID is that it allows callers to directly contact an employee without the intervention of an automated system, receptionist, or call center. This is distinct from internal phone extensions, which are only functional within the company’s own phone system.
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