New Telegram Business Features
Telegram Business offers a range of features to streamline communication and improve customer interaction for businesses. Here are some of the key highlights:
- Customized Start Page: Businesses can now create a unique landing page within Telegram, allowing them to showcase their brand identity, product offerings, and contact information. This provides a professional first impression and centralizes important details for customers.
- Automated Greetings and Away Messages: Businesses can set automated greeting messages to welcome new customers and establish communication channels. Additionally, pre-written away messages can inform customers of response times outside business hours, managing expectations and maintaining a sense of professionalism.
- Pre-set Replies and Chatbots: Telegram Business allows businesses to create pre-defined responses to frequently asked questions. This saves time and ensures consistent messaging. Additionally, businesses can integrate chatbots to automate basic interactions and provide 24/7 customer support.
- Chat Management Tools: Businesses can leverage features like chat tags to categorize conversations for better organization. They can also create unique links that instantly open a Telegram chat with a pre-defined action, such as tracking an order or booking an appointment.
- Telegram Revenue Sharing for Channels: Public channels with at least 1,000 subscribers can now participate in Telegram’s ad revenue sharing program. This offers businesses a potential source of income by leveraging their established audience within the platform.
Telegram New ‘Business’ Features Challenges Meta
The world of messaging apps just got a little more interesting for businesses. Telegram, the popular cloud-based messaging platform known for its focus on security and large file transfers, has launched new features specifically designed for businesses. This move is widely seen as a direct challenge to Meta (formerly Facebook) and its dominant messaging app, WhatsApp.
In short:
- Telegram launches ‘Business’ features: Customizable start pages, automated greetings, and revenue sharing for channels that aim to attract businesses.
- A direct challenge to Meta: Telegram positions itself as a more feature-rich and potentially profitable platform for businesses.
- Shift in the business messaging landscape:This move could spark a battle for dominance in the ever-evolving world of business communication apps.
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