Importance of technical go-live from vendor’s point of view
The technical go-live phase is crucial from a vendor’s point of view for the following reasons:
- Customer Satisfaction: Our technical go-live is one of the successful steps in customer satisfaction management. Therefore a seamless deployment and an operation as expected improves the faith in the competence of a vendor.
- Vendor Reputation: In the implementation step of the road, the operations of the vendor straight feel the business name. An easy implementation builds a vendor’s reputation and allows them to fill in expectations about being an expert, reliable competitor and keep promises.
- Contractual Obligations: Vendors are usually expected to comply with the contract and to deliver the total solution and functionality in the specified manner. Hitting a technical go-live successfully undoubtedly constitutes a critical moment on the way to the actual accomplishment of contractual commitments.
- Financial Considerations: Many contracts are typically constructed to be accompanied by payment milestones that are tied to project deliverables, and a substantial portion of it is more likely to be linked to the technical go-live. The equipment manufacturer’s success is inseparably dependent on achieving the desired deadline and giving effective solutions.
- Client Retention and Future Opportunities: After a successful technical go-live, the interest of clients in the product will increase which brings retention of a customer and development of a positive relationship with the client. Content clients can trust to choose the provider for further work and even refer this vendor to others.
- Reduced Support and Maintenance Costs: A successful technical go-live not only downplays the chances of possible post-go-live problems and special support and maintenance but also ensures that there is a smooth transition. Therefore, all it simply does is shrink the vendor’s current operation costs.
What is the Technical go-live or soft go-live?
The phrase “soft go-live” or “technical go-live” describes the stage of a project’s lifecycle in which the new software or system is implemented and operational in a production setting, but end users may not have had a chance to fully utilise it yet. During this phase, technical tasks including system configuration, integration, and testing are usually finished to make sure the system is operating as planned.
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