Genesys Cloud CX
The Genesys Cloud CX platform is relied upon by numerous small, medium, and large businesses worldwide and is acclaimed as a top-tier cloud call center and customer experience (CX) solution. Regardless of where the customer interaction begins or concludes, Genesys Cloud CX revolutionizes your customer experience. It consolidates insights across teams, tools, and interactions, equipping you with the data to effortlessly resolve customer issues.
Features:
- AI-powered customer engagement.
- Secure IVR, callbacks, voice campaigns.
- Inbound and outbound voice.
Pros:
- Safe technology with the use of strong encryption.
- Effortlessly links contact center users, business stakeholders, vendors, partners, and customers.
- Stringent multi-tenant security standards.
Cons:
- Poor email ticketing system.
- Lot of minor technical errors.
- Bad third party integration.
Pricing: Starts at $98 for CX1 and goes till $201.5 for CX3.
Website link: https://www.genesys.com/en-sg/genesys-cloud
10 Best Yellow.ai Alternatives & Competitors in 2024
Yellow.ai stands as a versatile conversational AI platform that offers chatbot and virtual assistant solutions tailored for businesses across diverse sectors. In addition to its advanced natural language processing and machine learning technologies, Yellow.ai empowers organizations to streamline customer support and sales processes. It seamlessly integrates with various messaging channels, including websites and mobile apps.
Yellow.ai’s adaptable chatbots and virtual assistants are capable of performing a variety of tasks, from addressing customer inquiries to suggesting products to facilitating transactions to scheduling appointments. Moreover, Yellow.ai equips businesses with analytics and reporting tools, enabling them to gain valuable insights into user interactions and boost customer satisfaction. Despite its strengths, there are several alternatives to Yellow.ai worth exploring:
10 Best Yellow.ai Alternatives & Competitors in 2024
- 10 Yellow.ai Alternatives and Competitors in 2024
- Haptik
- Kore AI
- Verloop.io
- Intercom
- FreshChat
- IBM Watsonx Assistant
- Zendesk Support Suite
- Drift
- Genesys Cloud CX
- Qualified
- Conclusion
- FAQs – 10 Best Yellow.ai Alternatives & Competitors in 2024
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