Features of the EASE Program

  • The government is urging rural banks to increase lending to sectors such as small businesses, education, housing, and tractors. 
  • In order to make it simpler to lend money to the education sector, the government is considering raising the guarantee limit for education loans from Rs 7.5 lakh to Rs 10 lakh.
  • The government’s aim is to enhance the profitability of Rural Regional Banks (RRBs) and promote increased credit availability to rural consumers for education, housing, and micro-businesses.
  • The government’s plan is to improve the profitability of RRBs and increase credit access to rural consumers for education, housing, and micro-businesses. 
  • This will be achieved by guiding RRBs to become more customer-friendly and competitive, and by leveraging their rural network and local understanding. 

Enhanced Access and Service Excellence (EASE) Program

The full form of the EASE Program is Enhanced Access and Service Excellence (EASE) Program. In January 2018, the Indian government and Public Sector Banks (PSBs) launched the EASE Reforms Agenda, which was commissioned by the Indian Banks’ Association and authored by the Boston Consulting Group. The Indian Banks’ Organisation, established in 1946, represents Indian banks and financial institutions in Mumbai. The EASE Agenda’s goal is to achieve CLEAN and SMART banking. The EASE Reforms Index evaluates each PSB’s performance using more than 120 objective indicators and provides a transparent grading approach that enables banks to identify their strengths and areas for improvement. The objective is to foster healthy competition among PSBs and drive modernization efforts by emphasizing data analytics, automation, and digitization. The EASE program has been providing a common set of reform objectives for PSBs since its inception, with the aim of enhancing profitability, asset quality, customer service, and digital capabilities through new-age reforms.

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Features of the EASE Program

The government is urging rural banks to increase lending to sectors such as small businesses, education, housing, and tractors.  In order to make it simpler to lend money to the education sector, the government is considering raising the guarantee limit for education loans from Rs 7.5 lakh to Rs 10 lakh. The government’s aim is to enhance the profitability of Rural Regional Banks (RRBs) and promote increased credit availability to rural consumers for education, housing, and micro-businesses. The government’s plan is to improve the profitability of RRBs and increase credit access to rural consumers for education, housing, and micro-businesses.  This will be achieved by guiding RRBs to become more customer-friendly and competitive, and by leveraging their rural network and local understanding....

Phases of EASE Reforms

EASE 1.0...

Evolution of the EASE Program

The EASE Reforms Agenda was launched in 2018 by the government and PSBs with the help of the Boston Consulting Group. EASE 1.0 resulted in significant improvements in resolving NPAs transparently. EASE 2.0 introduced new reform Action Points across six themes to promote responsible banking, customer responsiveness, credit off-take, financial inclusion and digitalization, governance, and HR. EASE 3.0 aimed to enhance banking experiences for customers by leveraging technology, with initiatives such as Dial-a-loan and PSBloansin59 minutes.com, partnerships with FinTechs and E-commerce companies, and tech-enabled agriculture lending. EASE 4.0 committed PSBs to customer-centric digital transformation through tech-enabled, simplified, and collaborative banking. EASE 5.0 will maintain its emphasis on improving digital customer experience and promoting integrated and inclusive banking using data-driven approaches in all areas....

Impact and Achievements of the EASE Program

PSBs showed a significant improvement in the EASE Reforms Index during the financial year ending in March 2020, with an overall increase of 37%.  The participating banks continued their reforms journey and demonstrated progress in various reform areas.  EASE 1.0 and EASE 2.0 systematically addressed the root causes of weaknesses in PSBs and equipped the boards and leadership with effective governance, risk appetite frameworks, technology-driven risk assessment, and prudential underwriting systems, and focused recovery arrangements.  They also improved customer responsiveness, digitized lending for retail and MSMEs, established outcome-centric HR systems, and implemented specialized monitoring systems for time-bound action in respect of stress. However, sustaining the momentum of reforms is crucial for the PSBs to further improve performance and build the platform capabilities required for the future, as the changing India needs a revitalized banking sector....

Conclusion

PSBs faced declining performance from 2009 to 2015 due to accumulated stress, leading to a need for improvements in areas such as customer responsiveness, governance, HR, and digitization. The government launched the EASE reforms agenda to address these issues and promote overall improvement in PSBs. The EASE Reforms Index has shown significant progress across different metrics during EASE 1.0 and 2.0. EASE 3.0, launched in 2020-21, aims to build on the foundation established by the previous phases and transform PSBs into digitally and data-driven, tech-enabled NextGen banks....

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