10 Best Amazon Lex Alternatives for Building Chatbots in 2024

Have you heard of Amazon Alexa? You must have! Alexa uses the conversational engine that enables you to build NLP (Natural Processing Service) to understand and respond to voice commands.

Powered by the same conversational engine as Alexa, Amazon Lex provides high-quality speech recognition and language understanding capabilities. Its advanced deep learning functionalities of ASR (Automatic Speech Recognition) for converting speech to text and NLU (Natural Language Understanding) recognize the text’s intent. This tool also lets you add sophisticated natural language chatbots to new and existing applications.

However, its complex web integration, difficult-to-understand pricing, limited language support, fewer customization options, and inefficient API support make it essential to choose its alternative.

Out of so many chatbot builders, this article lists the 10 best Amazon Lex alternatives that cater to your unique needs.

Discover the 10 best Amazon Lex alternatives and competitors through our comprehensive research:

Manychat is one of the best Amazon Lex alternatives and chatbot builders for messaging platforms, including Instagram and Facebook Messenger. The platform’s automated reply service also delivers fast customer onboarding.

Features

• Its structured and flexible interface allows you to create a chatbot with a drag-and-drop builder
• The platform creates highly engaging chatbots to elevate your marketing and boost sales
• It allows you to set automated replies without the need for coding skills.

Pricing

It offers a free plan and 2 paid plans:

• Pro- $15 per month
• Premium- Customized plan. To get the quotation, you need to contact its sales team

Link: https://manychat.com/

An efficient and highly competent chatbot building software, Chatfuel enables you to automate marketing and generate qualified leads. Its USP is that it creates chatbots that can be connected with Facebook ads and answer questions from potential customers.

Features

• The platform offers multi-language support
• It’s a no-code development platform featuring a drag-and-drop interface alongside a free FAQ template
• It builds efficiency bots that ask programmed questions to qualify leads.

Pricing

Chatfuel offers 2 types of subscriptions, including:

• Business- Rs.598.99 per month
• Enterprise- Starting from $300 per month, which can be customized as per your organizational needs

Link: https://chatfuel.com/

Accelerate your growth and reach your customers with Tidio. This tool provides a dedicated AI support agent for growing businesses. You can also add Tidio as a chat widget for websites.

Features

• It offers pre-built templates for easy set-up
• The tool helps increase conversions by messaging customers and offering discounts before they leave the cart
• It boasts an extensive collection of chatbots for e-commerce tailored to customers’ needs, including those looking for discounts and additional services.

Pricing

Tidio offers a free plan and a 7-day free trial for its 3 paid plans:

• Starter- $29 per month
• Growth- $59 per month
• Tidio+- Starting from $499 per month

Link: https://www.tidio.com/

Hubspot stands at the forefront of sales and marketing platforms. This savvy chatbot builder enables businesses to increase the number of leads, support, and booking conversations without adding live customer support representatives.

Features

• It is bundled with numerous features that enhance the platform’s versatility, catering to different requirements
• It builds highly customizable bots that offer options such as branding removal for a personalized touch
• The platform also offers multilingual support to expand your reach and take your business global.

Pricing

Its basic plan is free. Individuals and small teams can opt for 2 of these subscriptions:

• Starter- $15 per month/seat
• Professional- $800 per month, which includes 3 seats

Link: https://www.hubspot.com/products/crm/chatbot-builder

Azure Bot Service is a powerful and flexible platform that creates, tests, and deploys conversational agents to enhance customer support. It serves as an interactive FAQ and a virtual assistant, and the best part is that it is easy to set up.

Features

• Provides an integrated development environment with Power Virtual Agents
• It is a fully hosted low-code platform that is ideal for individuals with all technical abilities
• The tool automatically tracks critical bot telemetry and identifies future topics.

Pricing

Azure offers pay-as-you-go pricing to cater to your diverse business needs that is almost 5 times cheaper than AWS

Link: https://azure.microsoft.com/en-us/products/ai-services/ai-bot-service

Powered by Google AI, Dialogflow is one of the most scalable bot builders used by startups and large businesses. The platform is primarily designed for Google Assistant and is compatible with tools like Slack, Facebook Messenger, etc.

Features

• The platform is integrated with Google Assistant, Amazon Alexa, and Cortana
• It is equipped with AI and machine learning capabilities
• Google Dialogflow allows you to create a custom chatbot that comes up with natural responses to give a human touch.

Pricing

Users are charged monthly based on the agent types they choose and the requests made during the month.

Link: https://cloud.google.com/dialogflow

Are you looking to automate your business with a chatbot? Botsify is a unified chat automation platform that can nurture leads into sales. The tool also provides an omnichannel live chat service to set auto-responses for your business.

Features

• The tool helps turn monotonous web forms into engaging conversations
• It generates more qualified leads on autopilot
• Provides dedicated customer support across diverse channels.

Pricing

A 14-day free trial is available. The paid plans are as follows:

• Basic- $49 per month
• Premium- $149 per month
• Custom- Contact the sales team to get the quotation

Link: https://botsify.com/

Rasa is an open-source platform that is easy to integrate and customize. Although you won’t get a drag-and-drop interface or easy-to-use bots, however, if you are a seasoned professional or advanced developer, it is the best chatbot builder you can opt for, with tons of features.

Features

• The platform aids machine-learning-based dialogue management
• It is capable of understanding and processing information in multiple languages
• An open-source conversational platform to personalize your customer interaction at scale.

Pricing

It offers a free plan for developers who want to explore AI assistant projects. Besides, it offers 2 paid plans:

• Growth—This plan starts at $35000 and includes full access to the Rasa platform and basic support. To customize this plan, contact the sales team.
• Enterprise- Contact the sales team to know the pricing

Link: https://rasa.com/

One of the best Amazon Lex alternatives, WATI is excellent software for B2C businesses. The tool offers a variety of chatbot templates in the Whatsapp bot builder, and you can even customize the text for your bot.

Features

• It provides a comprehensive, developer-friendly documentation
• The platform offers targeted messaging campaigns catering to diverse customer segments
• Streamline business operations by featuring seamless integrations with various tools.

Pricing

It offers a free trial and 3 paid plans:

• Growth- Rs. 2,499 per month
• Pro- Rs. 5,999 per month
• Business- Rs. 16,999 per month

Link: https://www.wati.io/

One of the most advanced chatbot builders, Pandorabots streamlines the communication process and enhances user experience with its chatbot avatar. This tool offers a robust solution for small and medium businesses and can be deployed on multiple channels such as Slack, Whatsapp, Viber, etc.

Features

• It supports AIML (Artificial Intelligence Markup Language)
• The platform allows you to add a human touch to your bot by creating a custom brand avatar
• Instead of relying on a decision tree, the chatbot sends context-aware responses.

Pricing

It offers a free plan and 3 paid plans with 2-week free trial:

• Developer- $19 per month
• Pro- $199 per month
• Enterprise- Customize the plan as per your needs by contacting the sales team

Link: https://home.pandorabots.com/home.html

AI chatbots have become increasingly popular and attainable in today’s digital age. These chatbots improve customer engagement through data-driven insights and deliver relevant responses to avoid irrelevant information for the customer. However, to develop chatbot technology, you require an AI chat builder that not only builds but also trains AI chatbots to converse with your customers.

These were the best Amazon Lex alternatives you can opt for. Do let us know which one did you choose and why.

If you are considering the top Amazon Lex alternative, Manychat is one of the best chat automation platforms for creating chatbots on multiple platforms, including Instagram, Facebook, Whatsapp, and SMS. It has an intuitive interface and visual flow builder, making it easy even for users who do not possess any technical or coding knowledge.

Which Amazon service is used to build a chatbot?

Amazon Lex is an Amazon Web Service that builds conversational interfaces for chatbots using voice and text.

What are the types of chatbots?

Some common types of chatbots include scripted or quick reply, keyword-recognition, contextual, hybrid, and voice-enabled chatbots.

What is the future of AI chatbot builders?

AI and ML will continue to evolve and offer new capabilities to chatbots. Thus, only the advanced Chatbot builder can offer new capabilities to chatbots and introduce new levels of text—and voice-enabled user experience.