What is Total Quality Management?

The word TQM comprises the three terms which are Total, Quality, and Management. Now Let us expand on each term separately,

1. Total: Total means including all.
2. Quality: Quality refers to excellence.
3. Management: Management refers to the term art of maintaining and completing a task.

In simple terms, Total Quality Management, or TQM, is like the special touch in our recipe for making things that last and make our customers genuinely happy. Forget about the formal management talk, it’s a team effort where everyone chips in to make everything better – our daily routines, the things we create, the services we provide, and even the overall vibe in our workplace.

In this article, we will explore the concept and the components of Total Quality Management, as we know quality is at the heart of everything we usually offer, whether it is services or products. Total Quality Management, known as TQM, acts like a guiding light with its set of principles. It’s all about finding that perfect balance between the people who use our offerings – the customers – and those who put in the effort. So now we will explore it.