Consumer Protection Council in India

India’s Consumer Protection Council is a statutory organization created in accordance with the Consumer Protection Act of 1986. The council is in charge of advancing and defending Indian consumer rights.

The council’s principal goal is to make sure that customers understand their rights and can exercise them. Also, the council offers a forum for customers to protest about dishonest business practices, faulty goods, and subpar services. The central government appoints the president and several other members of the Consumer Protection Council. The council has the authority to look into complaints, give directives to companies, and file lawsuits against anyone who breaks consumer protection rules.

The council also promotes consumer understanding of their rights and obligations through a number of awareness initiatives and campaigns. Moreover, it works along with other departments, offices, and groups to advance consumer protection and raise standards for all products and services. The council has experienced considerable changes recently, including the replacement of the 1986 statute with a new Consumer Protection Act in 2019. The new act has a number of measures aimed at enhancing consumer rights and supplying more effective channels for grievance redressal.

The Consumer Protection Board is an entity tasked with protecting customers’ rights and interests by enforcing different consumer protection laws and regulations. The board has numerous tasks, including reviewing complaints from customers, doing research and education initiatives to promote consciousness of consumer protection concerns, and enforcing consumer protection laws and regulations. 

The board also collaborates with other organizations to ensure that firms follow consumer rights regulations and laws, and it may initiate proceedings against enterprises that do not.