Top 12 AI Tools for Customer Support and Chatbots: 2024
In today’s rapidly evolving digital landscape, providing exceptional customer support is paramount for businesses to Survive. With the increasing demand for instant assistance and personalized interactions, integrating AI tools for customer support and chatbots has become essential. These innovative solutions not only streamline customer service processes but also enhance customer satisfaction and engagement.
In this article, we will explore the top 12 AI tools for customer support and chatbots in 2024. Whether you’re a small startup or a multinational corporation, integrating these tools into your customer service strategy can significantly elevate your brand’s reputation and drive business growth. Let’s dive into the world of AI-driven customer support solutions and discover how they can empower your organization to deliver unparalleled customer experiences.
Top 12 AI Tools for Customer Support and Chatbots: 2024
- Custify
- Freshdesk
- Tidio
- LiveHelpNow
- Zoho Desk
- Kustomer
- HubSpot
- Balto
- Brainfish
- Conversica
- Zendesk
- Drift
12 Best AI Tools for Customer Service
Here is a list of the top 12 AI tools for customer support and Chatbots for 2024:
1. Custify
Custify is one of the 12 AI tools for customer support and Chatbots for 2024. This customer service AI tool primarily assists customer service teams in leveraging data from customer interactions for business growth. The platform processes analyzes and integrates customer data into one place.
Features:
- KPI tracking is one of the major feature of Custify.
- Activity creation is another important aspect of this tool.
- Client Communication and interactions are considered as one of the features of Custify.
Pros:
- Enables customer service interactions
- It is simple and easy to use
Cons:
- Some users may face difficulty in integration with existing systems
- Limited customization options available
Pricing:
- $999 up to three full users.
2. Freshdesk
Freshdesk is another 12 AI tools for customer support and Chatbots for 2024. It is a customer service tool that primarily helps customer support teams. Freshdesk has a range of tools and flexibility when meeting customer service demands. It offers instant and appropriate responses and support to its customers.
Features:
- It has a centralized ticketing system that manages customer queries and issues
- It offers services to customers across the globe, supporting multiple languages
- It delivers service across multiple messaging channels like WhatsApp, SMS, etc.
Pros:
- Enhances agent productivity
- Offers real-time engagement
Cons:
- Expensive compared to other AI customer service software
- Users may face customization limitations
Pricing:
- Free
- Monthly: $99/month
3. Tidio
Another one of the 12 AI tools for customer support and Chatbots for 2024 is Tidio. It delivers a holistic customer service solution by merging live chat, chatbots and email marketing. It consolidates AI through chatbots designed to interact with customers as if they were human beings.
Features:
- Includes Visitor List that uses AI to trace and display the visitors, details about their locations and pages they access.
- It ensures real-time customer support and interaction.
Pros:
- Easily integrates with websites and platforms
- It’s easy to navigate and set up
Cons:
- Expensive compared to other AI Tools
- Limited features in the free plan
Pricing:
- Free
- Paid subscription: $29/month
4. LiveHelpNow
A customer support software company, LiveHelpNow provides extensive solutions in customer service. This is also one of the notable AI tools among the 12 AI tools for customer support and Chatbots and it offers a unique blend of live chat, email ticketing and knowledge base capabilities all in one platform.
Features:
- One of it’s features include AI-powered chatbots
- It includes call deflection
- It manages tools for the Workforce.
Pros:
- Caters to teams of varying sizes
- Facilitates business growth
Cons:
- Limited Customer options
- System glitches
Pricing:
- 30 day free trial
- $9/agent/trial
5. Zoho Desk
Zoho Desk is also one of the 12 AI tools for customer support and Chatbots for 2024. This AI-powered Assistant helps accomplish everyday chatbot tasks. It is also trained in tasks of editing and placing an order as per the customer’s requirements and instructions.
Features:
- Centralized Ticketing System that manages customer inquiries
- It automates routine tasks
- Offers self-service options through FAQs and forums
Pros:
- Alters information into graphics and lists for smooth understanding and analysis
- Has an intuitive development interface
Cons:
- Limited reporting capabilities
- Steep learning curve
Pricing:
- 15 day free trial
- $14/user/month
6. Kustomer
Another one of the 12 AI tools for customer support and Chatbots is Kustomer. It is a customer service CRM platform. It integrates AI in several ways and smooth-runs the customer experiences by providing omnichannel messaging.
Features:
- Powerful Multi-channel bots that automate routine agent conversations
- Unified Customer View is a feature of this tool, which helps in enhanced product.
- AI-driven approach is another aspect which is what makes this tool worth using.
Pros:
- Provides a unified platform for customer service
- Is easy to integrate with third-party tools and applications
Cons:
- Pricing of Customers may be expensive for smaller business
- As a cloud-based platform that relies on internet connectivity.
Pricing:
- $89 per month
7. HubSpot
HubSpot, a CRM platform that works through AI tools for Customer Support and Chatbots designed for customer queries around the clock. It provides software and resources for managing customer relationships-powered-powered chatbots.
Features:
- Workflow automation can be defined as one of the important features which makes this tool worth using.
- Ticketing System is another feature, which one gets with the usage of HubSpot.
Pros:
- Offers sales, marketing as well as customer service tools all in one platform
- Automates routine tasks and enhances efficiency
Cons:
- Price relatively high for small businesses
- Limited customization options
Pricing:
- Free trial
- Monthly: $45/month
8. Balto
Balto which is an AI-powered customer service tool that offers guidance to customer agents. It is also one of the 12 AI tools for customer support and Chatbots which sends messages to agents or managers in real time allowing for real-time interventions.
Features:
- It’s a Real-time Notetaker through AI that automatically transcribe all-time real-time.
- It includes Speech recognition
- Enables customization of alerts based on particular words
Pros:
- Highly efficient in providing instant feedback, saving time and resources
- Ensures smooth incorporation into call center operations
Cons:
- Dependency on speech recognition can be counter-productive
- Beneficial particularly only in call centers, otherwise limited scope.
Pricing:
- 14 day free trial
- Monthly: $60/ month
- Annually: $ 432/ year
9. Brainfish
Brainfish is an AI Tools for customer service in which AI is primarily generated through natural language processing and ML algorithms. Through such technologies, the platform analyzes customer concerns and offers instant responses.
Features:
- Detection rate is a unique feature of Brainfish.
- Enabling imports from various sources is another important feature of this AI Chatbot tool.
- Increased resolution rate can also be counted as an important tool for enhancement in work, and quality.
Pros:
- Comprehend and answer one’s customers simultaneously
- Reduction in support volume
Cons:
- It requires time to AI generated functions
- Time-consuming
Pricing:
- Free plan
- Paid subscription: $45/month (for two user seats)
10. Conversica
A customer service AI tool built to assist marketing and sales teams. It helps to engage potential customers depending on the services being offered in an effective way.
Features:
- Ability to conduct A/B testing is considered as one of the best feature of the tool.
- Enables messaging of different lead segments is another feature which is also considered as the best feature.
Pros:
- Uses AI in engaging and nurturing leads
- Suitable for businesses with extensive customer services
Cons:
- Price is higher for use in small businesses
- Requires technical expertise
Pricing:
- Free trial
- $1,499 per installation
11. Zendesk
Zendesk is a AI tools for customer service platform that leverages AI to centralize all service interactions as well as customer history in one unified interface. Additionally, it helps identify and categorize customer queries, leading them to the exact agent and department.
Features:
- Zendesk Answer Bot through ML delivers instant and precise responses
- It includes Multi-channel support
- It is a Knowledge-based AI platform
Pros:
- Offers insights into customer experiences
- Powers proactive customer engagement strategies
Cons:
- Can be expensive for small businesses
- Requires a stable internet connection
Pricing:
- $115/ month
12. Drift
Drift is built primarily for teams that want to communicate with potential customers in real-time on the company website. It is designed in a way that aids service teams in fetching the appropriate leads to be transferred to interaction with human agents.
Features:
- Includes real-time monitoring
- It is adaptable with other platforms.
Pros:
- Helps models adapt to evolving data
- It allows proactive adjustments while maintaining model effectiveness.
Cons:
- Implementing it may be a complex process
- It may produce false positives.
Pricing:
- Free for live chat and one seat only
- Premium: $600/ month (10seats)
Comparison of the Customer Support Tools
Let us look at a comparison table of the 12 AI tools for customer support and Chatbots for 2024:
Tool Name |
Purpose |
Pros |
Cons |
---|---|---|---|
Custify |
Customer service interaction |
Simple and easy to use |
Limited customized choices |
Freshdesk |
Automates repetitive tasks in customer service |
Accelerates agent productivity |
Expensive |
Trivia |
Email marketing and Live chats |
Easy to setup |
Limited features |
LiveHelpNow |
|
Caters to various teams of all sizes |
Limited customized choices |
Zoho Desk |
Editing and Chatbots |
Transforms information into graphics and links |
Steep learning curves |
Kustomer |
Real time analytics and Chatbots |
Unified platforms for customer service |
System glitches |
HubSpot |
|
Automates routine tasks |
Limited Customization options |
Balto |
Customer service |
Saves time |
Limited scope |
Brainfish |
Customer service interaction |
Instant response times |
Steep learning curve |
Conversica |
Marketing and sales team |
AI automated approach |
Requires technical expertise |
Zendesk |
Categorize customer queries |
Proactive customer engagement strategies |
Dependent on a stable internet connection |
Drift |
Customer service companies |
Real-time monitoring |
May produce false positives |
Conclusion
With time and advancement in technology, AI technology has become one of the biggest boons for society, especially for the industrial site. Various tough jobs are being completed because of AI technology. For customer support and chatbot purposes as well, chatbot has been a very effective feature.
Additionally, these tools are suitable for various kinds of industries, making them universally acceptable and an indispensable part of modern customer service and chatbots. Thus, the above-mentioned 12 AI Tools for Customer Support and Chatbots for 2024 serve as valuable assets in fostering and ensuring a competitive atmosphere in the market.
AI tool for Customer Support and Chatbots – FAQs
Which is regarded as the best AI for customer service?
It is difficult to choose the best AI application but amongst all 12 AI tools for customer support and Chatbots for 2024, Freshdesk can be considered to be the best AI option for customer service.
What are the features of the AI-powered assistant Zohodesk?
Zoho Desk mainly provides a centralized ticketing system which has an intuitive development interface.
What are the AI tools mostly made up of?
AI tools are made up of machine learning or ML.
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